2: FAMILY NEWS AND ESCALATION RISK
AU Deneme #2: Ausra Urbaite
- Başlangıç tarihi
- 27 Mart 2026, 7:30 PM
- Tamamlanmış
- Bu deneme tamamlandı
- Süre
- 3 dakika 42 saniye
- Kazanım
- Geçti
What is your first response?
| Seçenek | Doğru yanıt | Deneme cevabı |
|---|---|---|
| Give a clear, direct instruction to regain immediate control | ||
| Acknowledge emotion and slow the interaction to de-escalate | ||
| Prioritize safety by preparing for additional staff support |
What do you do next?
| Seçenek | Doğru yanıt | Deneme cevabı |
|---|---|---|
| Reinforce rules and expectations to maintain order on the wing | ||
| Acknowledge concern and explain available support and next steps | ||
| Contain the situation by encouraging a return to routine |