AU Tentativo #2: Ausra Urbaite

Data di inizio
27 marzo 2026, 19:30
Completamento
Il tentativo è stato completato
Durata
3 minuti 42 secondi
Risultato
Superato

What is your first response?

Scelta Risposta corretta Risposta del tentativo
Give a clear, direct instruction to regain immediate control
Acknowledge emotion and slow the interaction to de-escalate
Prioritize safety by preparing for additional staff support

What do you do next?

Scelta Risposta corretta Risposta del tentativo
Reinforce rules and expectations to maintain order on the wing
Acknowledge concern and explain available support and next steps
Contain the situation by encouraging a return to routine