AU Intento #2: Ausra Urbaite

Fecha de inicio
27 de marzo de 2026, 19:30
C
Este intento está completado
Duración
3 minutos 42 segundos
Resultado
Aprobado

What is your first response?

Opción Respuesta correcta Intento de respuesta
Give a clear, direct instruction to regain immediate control
Acknowledge emotion and slow the interaction to de-escalate
Prioritize safety by preparing for additional staff support

What do you do next?

Opción Respuesta correcta Intento de respuesta
Reinforce rules and expectations to maintain order on the wing
Acknowledge concern and explain available support and next steps
Contain the situation by encouraging a return to routine