2: FAMILY NEWS AND ESCALATION RISK
AU Intento #2: Ausra Urbaite
- Fecha de inicio
- 27 de marzo de 2026, 19:30
- C
- Este intento está completado
- Duración
- 3 minutos 42 segundos
- Resultado
- Aprobado
What is your first response?
| Opción | Respuesta correcta | Intento de respuesta |
|---|---|---|
| Give a clear, direct instruction to regain immediate control | ||
| Acknowledge emotion and slow the interaction to de-escalate | ||
| Prioritize safety by preparing for additional staff support |
What do you do next?
| Opción | Respuesta correcta | Intento de respuesta |
|---|---|---|
| Reinforce rules and expectations to maintain order on the wing | ||
| Acknowledge concern and explain available support and next steps | ||
| Contain the situation by encouraging a return to routine |