AU Versuch #2: Ausra Urbaite

Startdatum
27. März 2026, 19:30
Abgeschlossen
Dieser Versuch ist abgeschlossen
Dauer
3 Minuten 42 Sekunden
Ergebnis
Bestanden

What is your first response?

Auswahl Richtige Antwort Antwort
Give a clear, direct instruction to regain immediate control
Acknowledge emotion and slow the interaction to de-escalate
Prioritize safety by preparing for additional staff support

What do you do next?

Auswahl Richtige Antwort Antwort
Reinforce rules and expectations to maintain order on the wing
Acknowledge concern and explain available support and next steps
Contain the situation by encouraging a return to routine