AU Forsøg på besvarelse #2: Ausra Urbaite

Startdato
27. marts 2026, 19:30
Gennemførelse
Dette besvarelsesforsøg er gennemført
Varighed
3 minutter 42 sekunder
Resultat
Bestået

What is your first response?

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Give a clear, direct instruction to regain immediate control
Acknowledge emotion and slow the interaction to de-escalate
Prioritize safety by preparing for additional staff support

What do you do next?

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Reinforce rules and expectations to maintain order on the wing
Acknowledge concern and explain available support and next steps
Contain the situation by encouraging a return to routine