AU Attempt #2: Ausra Urbaite

Start date
27 March 2026, 7:30 PM
Completion
This attempt is completed
Duration
3 minutes 42 seconds
Outcome
Pass

What is your first response?

Choice Correct answer Attempt answer
Give a clear, direct instruction to regain immediate control
Acknowledge emotion and slow the interaction to de-escalate
Prioritize safety by preparing for additional staff support

What do you do next?

Choice Correct answer Attempt answer
Reinforce rules and expectations to maintain order on the wing
Acknowledge concern and explain available support and next steps
Contain the situation by encouraging a return to routine