2: FAMILY NEWS AND ESCALATION RISK
tt Attempt #1: test test
- Start date
- 1 March 2026, 10:40 PM
- Completion
- This attempt is completed
- Duration
- 13 seconds
- Outcome
- Pass
What is your first response?
| Choice | Correct answer | Attempt answer |
|---|---|---|
| Issue a firm command to calm down | ||
| Acknowledge emotion, slow the interaction | ||
| Signal for immediate disciplinary backup |
What do you do next?
| Choice | Correct answer | Attempt answer |
|---|---|---|
| Focus only on rules and wing order/rule-focused response | ||
| Validate feelings and explain next steps/validate + procedure | ||
| Minimize the issue and redirect to routine |