2: FAMILY NEWS AND ESCALATION RISK
tt Versuch #1: test test
- Startdatum
- 1. März 2026, 22:40
- Abgeschlossen
- Dieser Versuch ist abgeschlossen
- Dauer
- 13 Sekunden
- Ergebnis
- Bestanden
What is your first response?
| Auswahl | Richtige Antwort | Antwort |
|---|---|---|
| Issue a firm command to calm down | ||
| Acknowledge emotion, slow the interaction | ||
| Signal for immediate disciplinary backup |
What do you do next?
| Auswahl | Richtige Antwort | Antwort |
|---|---|---|
| Focus only on rules and wing order/rule-focused response | ||
| Validate feelings and explain next steps/validate + procedure | ||
| Minimize the issue and redirect to routine |